Returns & Refunds
Valhalla Performance PC
Last updated: [02/28/2026]
At Valhalla Performance PC, every system is built by hand, tested thoroughly, and assembled with long term reliability in mind. We know purchasing a high performance custom PC is a serious investment. We treat it that way.
Our goal is simple. Deliver exceptional performance and stand behind our work.
Custom Built Systems and Pre-Builts
Valhalla systems that are built to order are assembled according to customer-selected configurations. Because each system is built specifically for you, custom-built systems are final sale except in cases of verified defect, shipping damage, or fulfillment error. Pre-Built systems are eligible for return within 14 days of system arrival, we ask that you contact us immediately if you are requesting a return.
That said, if there is ever a legitimate issue with your system, we are committed to working with you to resolve it quickly and professionally.
If There Is an Issue With Your Order
Please contact us immediately to rectify the situation. Return requests must be initiated within 14 calendar days of confirmed delivery if your system arrives damaged, defective, or does not match your confirmed order. Approved returns must be shipped back within 14 days of authorization.
We may ask for photos of the packaging and product condition, a description of the issue, and confirmation of serial numbers. This allows us to properly review and resolve the situation.
We approach every case fairly and with the intent to make things right.
Shipping Damage or Hardware Defects
Every system is carefully packaged and fully insured during transit.
If your system arrives with visible shipping damage, please keep all packaging materials and contact us as soon as possible. Taking photos right away helps speed up the resolution process.
If a hardware defect is confirmed, we will repair, replace, or otherwise resolve the issue in accordance with warranty coverage.
Return Consideration and Restocking
In situations where a return is approved, the system must be returned in its original packaging with all included components and accessories. The system must not show signs of misuse, liquid exposure, unauthorized modification, missing accessories or cosmetic damage. Customers are responsible for backing up and removing personal data prior to return.
Approved returns may be subject to a restocking fee of up to 20 percent of the original purchase price. This fee covers assembly labor, system validation time, diagnostic inspection, and component depreciation that occurs once a custom system has been built and allocated.
Systems found to contain altered, missing, or swapped components may void return eligibility.
Non Returnable Items
The following are not eligible for return:
- Custom built systems assembled to order
- Special order components
- Software licenses or digital products
- Clearance or promotional items
Refund Processing
Refunds are processed within 5–10 business days after the returned system is received and inspected. Processing times may vary depending on the original payment provider. Refunds are issued to the original payment method once inspection has been completed. Original shipping costs and third party processing fees are non refundable. Customers are responsible for return shipping costs unless the return is due to confirmed shipping damage, defect, or fulfillment error.
Warranty Coverage
Every Valhalla Performance PC system includes a one year labor warranty covering workmanship. Individual components are backed by their respective manufacturer warranties. We also provide lifetime technical build support for our systems.
If something is not working the way it should, contact us. Our team will assist with diagnostics, troubleshooting, and warranty coordination as needed.
Our Commitment
We do not build mass produced systems. We build performance machines designed to last.
While custom built systems limit standard return flexibility, we stand behind the quality of our work. If there is a genuine issue, we will work with you to resolve it in a professional and reasonable way.
If you have questions before or after purchasing, reach out to us. We are here to help.
Contact Information
If you have any questions or concerns regarding our return and refund policy please contact us using one of the methods below.
Valhalla Performance PC, LLC
10901 Rhode Island Ave Unit 143
Beltsville, MD 20705, USA
Email: sales@valhallapc.com
Phone: (301) 842-8757